Last updated: October 24, 2026
At Bus Route Guide, we understand that accurate bus information matters. An incorrect departure time, outdated route, or missing stop can cause unnecessary inconvenience for passengers planning their journeys.
We aim to keep our Roadways Bus and City Bus guides useful and reliable. However, transport services can change, and errors may occasionally appear in published information.
This Corrections Policy explains how readers can report possible inaccuracies, how we evaluate corrections, and how changes are reflected in our articles.
Reporting Incorrect Bus Information
If you notice an error in a Bus Route Guide article, we encourage you to contact us.
You can report issues involving:
- Incorrect or outdated bus departure timings.
- Changes to bus routes or service directions.
- Missing, renamed, or incorrectly listed bus stops.
- Inaccurate fare or distance information.
- Incorrect bus stand enquiry numbers.
- Discontinued or newly introduced services.
- Broken official links or outdated references.
Reports can be sent to contact@busrouteguide.com or submitted through our Contact Us page.
What to Include in a Correction Request
To help us identify and review an issue, please provide the article URL and explain which information appears incorrect.
For timetable corrections, include the route number or journey details, the published departure time, and the updated information you believe is accurate.
Supporting evidence, such as a recent official timetable, operator announcement, or transport department notice, can help us evaluate the report.
You do not need to provide personal identification documents or sensitive information when suggesting a correction.
How We Review Corrections
We assess correction requests based on the available evidence and the nature of the reported issue.
Where possible, we compare the information with official transport department publications, operator announcements, depot notices, or other reliable references.
If the evidence confirms an error, we aim to correct the relevant article.
When conflicting information cannot be resolved, we may add a clarification, mark the affected information as unverified, or temporarily remove it rather than presenting an uncertain detail as fact.
Reader submissions are valuable, but we do not automatically replace published information with an unverified timetable or personal account.
How Corrections Appear on the Website
Minor corrections, such as spelling mistakes, formatting issues, or broken links, may be updated without a separate correction notice.
For significant factual changes, including incorrect departure times, route directions, or fare information, we may add a brief correction note where necessary to explain the change.
Article update dates are revised when appropriate. A revised date does not imply that every timetable entry has been independently verified again.
We aim to make substantive corrections clearly without creating unnecessary confusion for readers.
Changes to Bus Services
Not every timetable difference is a publishing error. Transport operators may revise schedules, introduce new services, change routes, or withdraw existing buses after an article has been published.
When reliable information about these changes becomes available, we may update the affected guide to reflect the revised service.
Where relevant, we distinguish a newly introduced operational change from an error in previously published information.
Because transport information changes frequently, we cannot guarantee that every article will reflect all service adjustments immediately.
Review Time and Follow-Up
We aim to review correction requests as reasonably practicable, giving particular attention to issues that could materially affect passenger journeys.
The time required depends on the availability of reliable sources and the complexity of the reported issue.
We cannot guarantee a specific response or correction timeframe, and not every submission will receive an individual reply.
However, useful and well-supported reports help us identify content that may need review.
Our Commitment to Accuracy
Bus Route Guide does not intentionally retain information known to be materially inaccurate.
We aim to address verified mistakes, explain meaningful uncertainty, and improve our published information as reliable updates become available.
Readers should continue to confirm important departure details with the relevant bus operator or official bus stand enquiry counter before travelling.
For more information about our research and publishing standards, please read our Editorial Policy.